Deepscribe

Transforming clinical documentation with the power of AI

The challenge: Redesigning DeepScribe’s UX to Empower Healthcare Providers

Platforms: iOS, Web-app, Windows

Toolkit: Design system, stakeholder interviews, Balsamiq, user research, comparative assessment, user testing, Figma

Redefining Clinical Documentation at DeepScribe

DeepScribe is an AI-powered medical documentation platform designed to reduce the administrative burden on healthcare providers. As the Lead UX Designer, I was responsible for transforming workflows, creating a cohesive design system, and improving the onboarding process. My work resulted in higher provider satisfaction and reduced friction during app adoption.

Setting the stage

When I joined DeepScribe, the company was navigating a pivotal phase of growth. The iOS app was in an early stage, with no cohesive branding, or unified UX strategy. My first task was to collaborate with key stakeholders and founders to establish the design language, brand identity, and UX guidelines that would serve as the foundation for all future product development. These workshops helped align the team on a shared vision, laying the foundation for a scalable and consistent product ecosystem.

Building the Foundation

Redesigning Portal to boost efficiency:

I led the redesign of Falcon, DeepScribe’s core portal, improving editting and scribing efficiency by 35%. Working closely with the team, we streamlined the UI to prioritise essential actions while maintaining flexibility for customisation.

Design system leadership:

I maintained and continuously evolved DeepScribe’s design system, creating a bespoke design language that ensured consistency across iOS, web, and Windows platforms. This “single source of truth” enabled efficient scaling without compromising quality.

Revamping iOS:

I spearheaded a complete redesign of the iOS app, incorporating rephrasing, onboarding, and editing/dictation flows. Designed to simplify the user experience, the app balanced a one-button solution for recording with advanced customisation options in the background.

Expanding the ecosystem

As we collected user feedback through surveys, interviews, and even hospital visits in the US, new needs emerged. Providers required tools to edit notes directly, manage their schedules in detail, and allow clinic admins to manage their organisations more effectively. These insights led to the development of a web application and an admin dashboard, offering users greater flexibility and control.

For providers conducting house visits, we identified the need for a robust solution. We designed and launched a native Windows application for laptops, following the same design principles to ensure consistency across iOS, web, and Windows platforms. I worked closely with product and development teams to define core actions, moving seamlessly from concept to design.

Overcoming onboarding challenges

Onboarding healthcare providers with demanding schedules posed unique challenges. I collaborated with the customer success and product teams to improve onboarding processes, resulting in a significant adoption rate increase—from 53% to 77%. These changes not only simplified the user journey but also improved satisfaction and retention.

Data-Driven results

User research revealed high satisfaction and measurable impact:

• Ease of use: 75% of users found the app very easy to use.
• Guidance: 85% felt completely guided through the experience.
• Seamless workflow: 85% reported smooth integration into their daily routines.
• Efficiency gains: Users saved 10–60 minutes per day, with reduced stress and improved workflows.

Reflections and takeaways

This project reinforced the importance of involving users early and often in the design process. Building a scalable design system allowed us to adapt quickly to evolving needs without compromising consistency or quality.

The experience also highlighted how AI presents unique challenges in UX design—transforming complex, prompt-driven tools into intuitive, everyday solutions that seamlessly integrate into users’ workflows.

Designing for AI is a paradigm shift, moving beyond traditional graphical interfaces to experiences that feel natural and efficient. It was an exciting challenge to create a product that healthcare providers could rely on daily to simplify their work and improve outcomes.

Conclusion

DeepScribe was an opportunity to address meaningful problems, transforming healthcare workflows and empowering providers. It showcased the power of user-centred design, reinforced the importance of data-driven decision-making, and solidified my belief in the potential of AI to drive innovation in product design.